This Privacy Policy describes how Endres Actuarial Computing (“EAC”, “us”) protects personal information of our customers (“you”, “users”). This Privacy Policy provides details about how your personal information is collected, disclosed, and used by us, as well as an explanation of the data rights you may have in that personal information. This Privacy Policy applies to all EAC websites, emails, products, and services (collectively, the “Services”).

 

In the course of your use of the Services, we obtain information about you as described below.

 

WE COLLECT THE FOLLOWING INFORMATION WHEN YOU VOLUNTARILY PROVIDE IT TO US:

 

·        Your name, company name, email address, phone number, billing address, geographic location and industry.

·        Information you provide when you call us, email us, or contact us for support or otherwise.

·        Information you provide when you use our Services such as through email, phone calls, chats or screen sharing services.

·        Payment information, including billing address when you purchase our Services. 

 

WE COLLECT INFORMATION ABOUT YOUR USAGE AND DEVICES:

 

·        Your Windows “user-name” and “computer name”.

·        The date and time that you activated the software.

·        Issues you encounter requiring our support or assistance.

 

We store the data we collect in a variety of places within our infrastructure, including system files, backup devices, and on our FTP server.

 

WE COLLECT  INFORMATION WE ACQUIRE FROM OTHER SOURCES

 

·        Information that is publicly available.

·        Information you provide to us at seminars or to our partners.

·        Information you provide to us in surveys.

·        Information you consent to us receiving from third parties.

·        We also collect information that you may provide during your telephone conversations with us, which we may monitor or record.

·        We may combine any information we collect about you with other information we have about you to help us update, expand and analyze our records, identify new customers, and provide products and services that may be of interest to you. If you provide us personal information about others, or if others give us your information, we will only use that information for the specific reason for which it was provided to us.

 

DISCLOSURE OF INFORMATION

 

We do not disclose your information without your permission (unless we are legally required to do so).

 

With Your Permission: We may provide your information to third parties if we have obtained your explicit consent to do so. This may include sharing testimonials, case studies, or other forms of customer feedback with potential customers or partners.

 

Legal Compliance: We may disclose your information to comply with applicable laws, regulations, legal processes, or government requests.

 

HOW WE USE YOUR INFORMATION

 

We use the information we collect, both on its own and combined with any other information we collect about you, for the following business and commercial purposes:

 

·        To provide the requested Services to you.

·        To provide you with useful content.

·        To ensure the proper functioning of our Services.

·        To provide you with requested information or technical support.

·        To do a better job of advertising and marketing our Services (subject to your consent).

·        To diagnose problems with our Services.

·        To communicate with you.

·        To bill for Services.

·        To assist us in offering you a personalized experience or otherwise tailor our Services to you.

 

RETENTION OF PERSONAL INFORMATION

 

We retain your personal information to provide Services to you and as otherwise necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. We will retain your personal information for no more than seven years following the date on which you terminate your use of the Services, unless we are otherwise required by law or regulation to retain your personal information for longer.